AI-powered customer feedback routing with Gmail, Slack, Pipedrive, Zendesk & Notion

About This Workflow

What This Workflow Does

This workflow leverages AI-powered summarization to route unstructured customer feedback from Gmail to the most relevant team in your organization, using Slack, Pipedrive, Zendesk, and Notion integrations. By automating this process, teams can efficiently prioritize and address customer concerns, improving overall customer satisfaction and reducing the time spent on manual data entry. The workflow enables cross-functional collaboration and data-driven decision-making.

Who Should Use This

This workflow is ideal for B2B SaaS and CX teams, typically managed by Customer Success, Customer Support, or Customer Experience professionals who struggle with manual data processing and need to streamline their customer feedback management.

Key Features

• AI-powered summarization: Automatically extracts key insights from unstructured customer feedback in Gmail and routes them to the relevant team or tool.
• Multi-tool integration: Seamlessly connects Gmail, Slack, Pipedrive, Zendesk, and Notion to create a centralized customer feedback hub.
• Prioritized routing: Ensures that critical customer concerns are escalated to the right team, reducing response times and improving customer satisfaction.
• Automated ticket creation: Creates new tickets in Zendesk or Pipedrive with relevant customer feedback data, making it easier to track and manage customer issues.

How to Get Started

To use this workflow, import it into your n8n account and customize the trigger and action nodes to fit your specific integration requirements. Review the workflow's settings and adjust the AI-powered summarization parameters to suit your organization's needs.