AI-powered Zendesk support responses with RAG, OpenAI, and Supabase knowledge base

About This Workflow

What This Workflow Does

This workflow uses AI to generate first responses to new Zendesk tickets, leveraging your internal knowledge base for accurate and relevant information. It automates the initial response process, freeing up support staff to focus on more complex issues. By utilizing OpenAI and Supabase, the workflow ensures that responses are informative and up-to-date.

Who Should Use This

This workflow is ideal for businesses with a large volume of customer support tickets, particularly those utilizing Zendesk as their ticketing system. The automation can help streamline support processes, reduce response times, and improve overall customer satisfaction.

Key Features

• AI-powered responses: Generates first responses to new Zendesk tickets using OpenAI, ensuring accurate and relevant information.
• Knowledge base integration: Utilizes Supabase knowledge base to provide up-to-date and consistent responses.
• RAG (Red, Amber, Green) support: Offers a color-coded system for categorizing responses, indicating the level of support required.
• Webhook trigger: Fires automatically when a new Zendesk ticket is created, initiating the automation process.

How to Get Started

To use this workflow, import it into your n8n instance and customize the settings to fit your specific needs, such as integrating your knowledge base and configuring the RAG system.