Automate call center sentiment analysis with GPT-4o-mini and Google Sheets

About This Workflow

Automate Call Center Sentiment Analysis with GPT-4o-mini and Google Sheets

This automation workflow uses GPT-4o-mini to analyze the sentiment of call center conversations stored in Google Sheets. It saves time and effort by automating the process of manual review, providing instant insights into customer satisfaction and sentiment. The workflow can be customized to fit specific business needs and requirements.

This workflow is ideal for call center managers, quality control teams, and business owners who want to gain actionable insights from customer conversations and improve their service quality.

• Sentiment Analysis: GPT-4o-mini analyzes the sentiment of call center conversations in Google Sheets to determine customer satisfaction levels.
• Automated Insight Generation: The workflow automatically generates insights from the analysis, allowing teams to focus on improvement rather than manual review.
• Customizable: The workflow can be tailored to fit specific business needs and requirements, such as analyzing specific keywords or phrases.
• Integration with Google Sheets: The workflow seamlessly integrates with Google Sheets, allowing for easy storage and management of conversation transcripts.

To use this workflow, import it into your n8n account and customize the settings to fit your specific business needs. Configure the Google Sheets integration to connect to your account and start analyzing your call center conversations.