Automate Incident Management with PagerDuty, Port AI, Jira & Slack

About This Workflow

What This Workflow Does

This workflow automates incident management by integrating PagerDuty for incident detection, Port AI for organizational context, Jira for issue tracking, and Slack for real-time collaboration. The template provides a comprehensive solution from incident detection to resolution, including a post-mortem analysis. It helps streamline incident management processes and ensures that all relevant stakeholders are informed throughout the incident lifecycle.

Who Should Use This

This workflow is ideal for DevOps teams, IT departments, and organizations that rely on PagerDuty for incident management and use Port AI for AI-powered cataloging and Jira for issue tracking. It can be customized to fit the specific needs of your organization.

Key Features

• Incident Detection and Notification: PagerDuty triggers the workflow upon incident detection, sending notifications to relevant teams and stakeholders.
• Organizational Context from Port AI: Port AI provides context to the incident, including relevant information from the catalog, enriching the incident response process.
• Jira Issue Tracking and Management: The workflow automatically creates and updates Jira issues, ensuring that all incident-related tasks are properly tracked and managed.
• Real-time Collaboration via Slack: The workflow sends updates and notifications to Slack channels, keeping teams informed and facilitating collaboration throughout the incident resolution process.

How to Get Started

To get started with this workflow, simply import it into your n8n instance and customize the settings to fit your organization's specific needs. You may need to modify the workflow to integrate with your existing systems and adjust the triggers and actions to suit your incident management processes.