Automatically Classify Zoho Desk Support Tickets using Gemini AI

About This Workflow

What This Workflow Does

This workflow automatically classifies Zoho Desk support tickets using Gemini AI, transforming your customer support workflow with intelligent ticket classification. By leveraging AI, this automation ensures that tickets are accurately assigned to the right team or agent, streamlining support processes and improving efficiency. The result is faster resolution times and enhanced customer satisfaction.

Who Should Use This

This workflow is ideal for business owners and customer support teams looking to maximize the impact of their support operations. Whether you're a large enterprise or a growing startup, this automation can help you optimize your ticket classification process and improve overall support quality.

Key Features

• AI-powered classification: Gemini AI accurately classifies support tickets, reducing manual effort and minimizing errors.
• Automated ticket assignment: Tickets are automatically assigned to the right team or agent, ensuring the right expertise is applied to each issue.
• Improved efficiency: By streamlining support processes, this automation saves time and resources, allowing your team to focus on high-priority tasks.
• Enhanced customer satisfaction: Faster resolution times and accurate ticket classification lead to higher customer satisfaction and loyalty.

How to Get Started

To start using this workflow, import it into your n8n instance and customize it to fit your specific Zoho Desk and Gemini AI setup. This will require configuring the workflow's credentials and mapping your support ticket data to the Gemini AI API. Once set up, the workflow will automatically classify new support tickets, freeing up your team to focus on delivering exceptional customer support.