Customer feedback automation with sentiment analysis using GPT-4.1, Jira & Slack

About This Workflow

Customer Feedback Automation with Sentiment Analysis

What This Workflow Does

This n8n automation workflow collects customer feedback from a webhook, performs sentiment analysis using GPT-4.1, and automates ticket management and notification in Jira and Slack. It helps businesses streamline customer feedback processing, enabling data-driven decision-making and enhanced customer engagement.

Who Should Use This

This workflow is ideal for developers, marketers, and business owners who want to automate customer feedback analysis and ticket management, reducing manual effort and improving customer satisfaction.

Key Features

• Collects customer feedback from a webhook and validates incoming data
• Performs sentiment analysis on feedback using GPT-4.1 for actionable insights
• Automates ticket creation and updates in Jira for efficient issue tracking
• Sends notifications to relevant teams in Slack for prompt action

How to Get Started

To use this workflow, import it into your n8n account and configure the webhook, OpenAI, Jira, and Slack integrations according to your specific setup. Customize the workflow to fit your business needs and start automating your customer feedback process.