Generate empathetic customer replies with Claude AI and auto-escalation

About This Workflow

What This Workflow Does

This n8n automation workflow, created by Igor Fediczko, generates empathetic and professional reply drafts for customer or user messages. It uses Claude AI to detect sentiment, tone, and risk level, allowing you to respond to customers in a personalized and effective manner. The workflow also includes auto-escalation features to ensure timely and efficient resolution of customer queries.

Who Should Use This

This workflow is ideal for customer support teams, ticket management specialists, and businesses with high customer interaction volumes. It can be easily adapted by developers, marketers, and business owners who want to streamline their customer response processes.

Key Features

• Sentiment Analysis: Automatically detects the sentiment of customer messages to inform empathetic responses.
• Tone Detection: Identifies the tone of customer messages to ensure that responses are professional and customer-centric.
• Risk Level Assessment: Evaluates the risk level of customer queries to prioritize urgent issues and prevent escalations.
• Auto-Escalation: Automatically escalates complex or high-priority issues to ensure timely resolution and minimize customer frustration.

How to Get Started

To get started with this workflow, simply import it into your n8n environment and customize the settings to suit your business needs. You can then connect your Claude AI account and configure the workflow to integrate with your existing ticket management systems.