Gmail to Zendesk: AI-enriched ticket creation with GPT-4o and Google Sheets logging

About This Workflow

What This Workflow Does

This n8n automation workflow extracts incoming Gmail messages, enriches them with AI insights from Azure OpenAI, and creates structured Zendesk tickets. It also logs key details to a Google Sheets spreadsheet for tracking and record-keeping. This workflow streamlines ticket management and enhances customer support.

Who Should Use This

This workflow is ideal for business owners, customer support teams, and IT professionals looking to automate and optimize their Zendesk ticket management process with the added insights of AI.

Key Features

• AI-Enriched Tickets: Incoming Gmail messages are enriched with insights from Azure OpenAI, providing a deeper understanding of customer needs and issues.
• Zendesk Ticket Creation: Structured tickets are automatically created and sent to Zendesk for efficient support management.
• Google Sheets Logging: Key details from the Gmail messages and Zendesk tickets are logged to a Google Sheets spreadsheet for tracking and record-keeping.

How to Get Started

To use this workflow, simply import it into your n8n account and customize it to fit your specific Gmail and Zendesk settings. No coding knowledge is required, making it accessible to users of all technical levels.