Update people through Zulip about open tickets in Zammad

About This Workflow

What This Workflow Does

This workflow fetches open tickets from Zammad on a daily basis at 08:30 and sends them to the #customer support>ticket channel on Zulip for daily standups. It streamlines ticket updates, ensuring that customer support teams stay informed about open tickets. By automating this process, teams can focus on resolving tickets rather than manually searching for updates.

Who Should Use This

This workflow is ideal for customer support teams and IT administrators who use Zammad for ticket management and Zulip for communication. It can be easily adapted by anyone who wants to automate ticket updates and enhance team collaboration.

Key Features

• Fetches open tickets from Zammad on a daily basis at 08:30
• Sends ticket updates to the #customer support>ticket channel on Zulip
• Automates the process of sharing open tickets with the team for daily standups
• Reduces manual effort and increases team collaboration
• Can be easily customized to fit specific business needs

How to Get Started

To use this workflow, import it into your n8n instance and adjust the settings to match your Zammad and Zulip integrations. Configure the workflow to match your daily standup schedule and ticket management process to automate ticket updates and enhance team collaboration.